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如何有效解決下述問題

Community Beginner ,
Oct 07, 2023 Oct 07, 2023

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另外開啟時,都會出現這個問題,已重新安裝完成

32783058cgtx_0-1696743348123.png

 

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Community Beginner ,
Oct 07, 2023 Oct 07, 2023

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每次開啟時  都會出現這問題  也已經重複安裝過多次

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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for others that says

 

Adobe Acrobat

Acrobat "Ended unexpectedly・click "Learn More" for possible fixes.

 

                                                               Learn more (L)        Over (S)

 

@宜夏32783058cgtx 

 

what does clicking L (learn more) reveal?

 

<moved from enterprise&teams>

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Community Beginner ,
Oct 08, 2023 Oct 08, 2023

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https://helpx.adobe.com/acrobat/kb/fix-acrobat-crash-on-launch.html

 

會顯示這個   但都試過皆無效

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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how did you install acrobat?  eg, did you install the cc desktop app and use it to install acrobat?

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Community Beginner ,
Oct 08, 2023 Oct 08, 2023

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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that's acrobat reader.

 

does your computer meet specs, https://helpx.adobe.com/reader/system-requirements.html

 

<moved from acrobat>

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Community Beginner ,
Oct 08, 2023 Oct 08, 2023

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請問這有辦法下載32位元的嗎?

因為不能選擇幾位元

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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do you have a 32 bit operating system?

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Community Beginner ,
Oct 08, 2023 Oct 08, 2023

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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go to the reader download page and click "more download options"

 

kglad_0-1696778849235.png

 

 

and if you have win 10, download the 32 bit installer

 

kglad_1-1696778935088.png

 

if you have a different operatiing system, what is it?

 

p.s. untick the mcaffee add-on unless you're absolutely sure you want that.

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Community Beginner ,
Oct 08, 2023 Oct 08, 2023

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非常感謝  我試試看

 

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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update this after trying.

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Community Beginner ,
Oct 08, 2023 Oct 08, 2023

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我想問一下  如果電腦本身就是64位元 現在改32位元的  那之後會出現什麼樣的問題嗎?

 

 

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Community Expert ,
Oct 09, 2023 Oct 09, 2023

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what do you mean by a computuer changing from 64 bit to 32 bit?

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Community Beginner ,
Oct 09, 2023 Oct 09, 2023

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因為以前都用64位元都用的很多年了

那如果我現在改用32位元的,會不會別人用64位元的版本然後到我這32位元的檔案會開不起來之類的

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Community Expert ,
Oct 09, 2023 Oct 09, 2023

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you mean you've changed from a 64 bit computer to a 32 bit computer?

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Community Beginner ,
Oct 09, 2023 Oct 09, 2023

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對  到時我如果改下載32位元的版本  那會不會和64位元的版本檔案會產生衝突?

因為畢竟別人如果傳送64位元的版本的檔案給我  我在使用上會不會產生問題

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Community Expert ,
Oct 09, 2023 Oct 09, 2023

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pdfs are not 32bit or 64 bit. ie, you're ok for most things.

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Community Beginner ,
Oct 09, 2023 Oct 09, 2023

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ok  我了解了  我測試完後  再告知後續結果  實在非常感謝您

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Community Expert ,
Oct 09, 2023 Oct 09, 2023

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you're welcome.  and yes, do follow-up.

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Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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我問一下  我問一下  如果下載32位元  會不會還是會出現上述問題???

 

如會,請問這是什麼原因造成的?

 

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

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does the problem recur after installing the 32 bit adobe reader?

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Community Beginner ,
Oct 11, 2023 Oct 11, 2023

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目前是還沒安裝 因為不是本人電腦  所以想問問看如果安裝那版本後還是會出現這樣問題 會是什麼原因

 

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Community Expert ,
Oct 11, 2023 Oct 11, 2023

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i can't foresee what problems you might have.  the only information i have is what you've supplied.  based on past experience with other users, that information is incomplete and sometimes incorrect and misleading.

 

whether you decide to continue to install and use reader in the future, you should use the cleaner to try to fix reader related problems on your computer, https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

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