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서명 사용 시 회색으로 화면이 바뀌는 오류가 있습니다.

New Here ,
Oct 27, 2022 Oct 27, 2022

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안녕하세요.

Acrobat Reader 사용자 입니다. 

서명 사용 시 회색으로 문서가 바뀌며, 작업을 할 수 없는 오류가 있습니다.

해결방법을 알려주세요.

감사합니다.

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Crash or freeze

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Adobe Employee ,
Oct 31, 2022 Oct 31, 2022

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Hi @수헌26836047b9ib 

 

Hope you are doing well.

Is the document you are working with open within the desktop application Adobe Acrobat or Reader?

Please confirm the following:

1- Is the document you are working is it a secured one?

2- Can you please check with another file?

3- If it is the Fill & sign tool that's causing trouble, then you must try removing the application once using the cleaner tool 

Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader DC installer from here:

https://get.adobe.com/reader/enterprise/

 

Thanks,

Akanchha

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