3d hardware acceleration not available on windows 10 64 bit

Explorer ,
Oct 20, 2021 Oct 20, 2021

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With Abobe Reader DC 32 bits on windows 10 64 bits, directx acceleration is available in the 3d preferences of a 3d annotation.

On the same machine but with Adobe Reader DC 64 bits, only software mode is available. 

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New Here ,
Mar 15, 2022 Mar 15, 2022

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Dear support
When news about this problem?

If we install 32 bit no problem but you force upgrade to 64bit and we have problem with rendering of 3d models

Please can you fix?

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New Here ,
Jun 08, 2022 Jun 08, 2022

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its been more than half a year with this issue in place. 

32-bit version has DirectX acceleration option under 3D tab, 64-bit version does not. 

Please resolve

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