3D images not showing in Acrobat

Report · Mar 31, 2025

Hi, I’m not able to view 3D images in Acrobat (see the image, it shows just a blank page). Everything was fine 2 months ago when I was working on these images the last time, so I’m assuming that the new upgrades of Acrobat have something to do with this. I was trying to install an older version of Acrobat but CC doesn’t allow me to do that. I work on a Mac. Many thanks for your help!

Report · Apr 02, 2025

Okay, found out how to fix this on a PC, but no idea how to fix this on a Mac. Adobe needs to fix this error in the next upgrade of Acrobat!!!

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Error-A-3D-data-pa...

Report · Apr 02, 2025

Hi @Iain28097849lacr ,

Could you please help us with the below queries:

Acrobat build details
Were you able to work with any other 3D files?
Can you check if the files work when switching from modern view to classic view?

If possible, could you also share the files where you're encountering the issue?

Regards,

Shruti

Report · Apr 03, 2025

Hi Shruti,

Thank you very much for the reply!

Sorry… what are build details? Do you mean an error report or something like that? I don’t get one.

No, all the 3D pdf files are just blank pages, I used to be able to view these a couple of months ago.

Isn’t the modern and classic view a Windows OS thing? I work on a Mac.

Sorry but my employer doesn’t let me share the files. 😞

I already tried this https://adobe.ly/4jeQqoS But it didn’t help.

Best,

Varpu

Report · Apr 03, 2025

Hi @Iain28097849lacr ,

Thanks for writing in !

You can check the version by clicking on Acrobat Pro > About Adobe Acrobat Pro Product Version

For your query regarding , Isn’t the modern and classic view a Windows OS thing : No , we do support them in both the OS. You can enable Classic view by clicking on View -> Disable new Acrobat.https://helpx.adobe.com/in/acrobat/using/new-acrobat-experience.html

Regards,

Shruti

Report · Apr 03, 2025

Hi Shruti,

I have product version 25.001.20438

I'm afraid the Classic View didn’t change anything, still can’t view the 3D pdfs.

Best,

Varpu

Report · Apr 06, 2025

Hi @Iain28097849lacr ,

Thanks for your reply!!

Could you please confirm whether you are using javascript functions in your 3D files.

Thanks ,

Shruti

Report · Apr 07, 2025

Hi Shruti,

I’m not entirely sure what you mean but no, I don’t use any special functions, I just view them in the normal way.

I found some sample 3D pdfs online and was testing them. 2 of them disappear once I activate them (the turbine and the shoe). 2 of them (the car and the industrial saw) I can see and turn, but the car looks wrong.

The images are from https://tetra4d.com/pdf-samples/

Can you see and turn all of these on a Mac?

Many thanks,

Varpu

Report · Apr 10, 2025

Sounds like you gave up on me as you couldn’t find a solution. Fortunately I found another software that I can use on an iPad, and managed to download it on Mac too even if it is not designed or verified for Mac OS.

https://3d-pdf-reader.en.softonic.com/android#:~:text=3D%20PDF%20Reader%20is%20a,devices%20that%20su...

It works better than Acrobat ever did. Acrobat has been a real pain for many years now. It keeps crashing all the time, 3D pdfs have been difficult to turn and scale, they have had resolution problems and I could only view a hi res pdf on a small rectangle on the side of my screen. Why? Surely there’s so many problems with the new upgrade now, even on Windows, that you will sort this out.