A Font Package Is Required

New Here ,
Jun 17, 2021 Jun 17, 2021

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When I try to open a certain .pdf, it keeps telling me this.

 

Then tries to go to http://www.adobe.com/support/downloads/detail.jsp?ftpID=5508 .

 

However, that page is dead. Does anyone have the font pack I need now? How do I get it?

 

I'm using Reader 11.0.08 English for Windows XP with SP3.

 

Help.

 

 

TOPICS
General troubleshooting , PDF Pack

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Adobe Employee ,
Jun 17, 2021 Jun 17, 2021

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Hi Ariel Schnee 

 

Hope you are doing well and sorry for the trouble. As described, when you open certain PDFs you get the message for the font pack.

 

As we can see you are using the old version of Adobe Acrobat Reader XI, please update the application to version 11.0.23 that was released on 14th Nov. 2017 Go to Help > Check for updates

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html and reboot the computer once and see if that helps.

 

Also, Adobe Acrobat XI is an old and EOL application. For more information please check the help page - https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-xi-reader-xi.html

 

Regards

Amal

 

 

 

 

 

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New Here ,
Jun 18, 2021 Jun 18, 2021

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"As we can see you are using the old version of Adobe Acrobat Reader XI, please update the application to version 11.0.23 that was released on 14th Nov. 2017"

 

Anything above 11.0.08 does not work on Win XP.

 

"You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotes/index.html

 

Didn't see it anywhere on there now.

 

Can you give me a direct link to it?

 

 

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