A newer version of adobe is already installed

New Here ,
Jul 16, 2021 Jul 16, 2021

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I have tried the cleaner tools and reviewed the various forum posts. I checked my trash. I can find no reason why it won't complete installation.

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Download and install

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Adobe Employee ,
Jul 16, 2021 Jul 16, 2021

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Hi Danacur,

 

Thank you for reaching out and sorry for the trouble.

 

Please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/error-1722--there-is-a-problem-with-this-windows-installer-packa.....

Check if that helps.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Jul 27, 2021 Jul 27, 2021

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unfortunately, none of those solutions were successful. I have pasted my system specs below.

Edition Windows 10 Home
Version 21H1
Installed on ‎12/‎10/‎2020
OS build 19043.1110
Experience Windows Feature Experience Pack 120.2212.3530.0

Device name DESKTOP-RFI363T
Processor Intel(R) Core(TM) i5-9600K CPU @ 3.70GHz 3.70 GHz
Installed RAM 16.0 GB
Device ID 46CB773E-F89F-46FA-AA19-096CFF4F1A18
Product ID 00326-00855-89700-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

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