Abobe Acrobat unresponsive after update

New Here ,
Feb 12, 2021 Feb 12, 2021

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I installed the update for Adobe Acrobat Reader DC and now I am having a bunch of issues. The pdf pages that I have opened are not really responsive. The banner at the top with the minimize and close program commands also unresponsive to clicking the commands and is really big and blocks the tabs at the top of the screen.
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Crash or freeze , General troubleshooting , Windows

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Adobe Employee ,
Feb 12, 2021 Feb 12, 2021

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Hi Travis5DF4

 

Thanks for reporting the issue.  Can you please share the following details so that we can investigate it further: 

  1. Process dumps when the program is unresponsive. Please refer https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html  for steps on collecting the process dumps. 
  2. ProcMon logs capturing the workflow from launch till program becomes unresponsive. 

 

Regards, 

Priyanka Jain

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