Access Denied

[Guest]

I registered a new Adobe account (free) and activate through email.

But I cannot sign in the Acrobat Reader app (free) on Windows 10 PC or iOS neither.

Here is the error message:

I tried to contact the real-time chat support, but it redirected me to the forum.

Please help me. Thanks.

[AnandSri]

Hello Siqingyu,

We apologize for the inconvenience caused, I have sent you a private message, please check your email inbox.

Regards,

Anand Sri.

[AnandSri · Accepted solution]

Hello Siqing,

The Acrobat.com services are not available in your Geolocation i.e. China. And this is the reason you are getting the access denied message/error.

Regards,

Anand Sri.

[effiecheng]

Hello Anand,

I changed my Adobe ID country from China to UK, even I used an VPN to connect. But still get an answer of Access Denied.

Is there any way to help me with that?

Thanks

Effie

[AnandSri]

Hello Effiecheng,

The Acrobat.com services are not available in your Geolocation i.e. China. And this is the reason you are getting the access denied message/error after changing the country from China to the  UK.

Regards,

Anand Sri.