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Acentos

New Here ,
Jun 15, 2021 Jun 15, 2021

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Quando copio e colo no Word ou Bloco de Notas, nao cola os acentos. Uso Mac.

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General troubleshooting , Mac

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correct answers 1 Correct answer

Adobe Employee , Jun 23, 2021 Jun 23, 2021

Hello,

 

Thank you for your patience and sorry for the inconvenience caused.

 

We have released an optional update for Acrobat and Reader DC (version 21.005.20054) that addresses this issue.

Please update the application to the latest version from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2021.html#dccontinuousjunehotfixtwentytwentyone 

 

Let us know how it goes.

 

Thanks,

Meenakshi

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Community Expert ,
Jun 15, 2021 Jun 15, 2021

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Can you share a sample file with us?

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New Here ,
Jun 15, 2021 Jun 15, 2021

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I happens to any file and started a few day ago, was working just fine before.

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Adobe Employee ,
Jun 15, 2021 Jun 15, 2021

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Hi Lgustec,

 

Thank you for reaching out and reporting this.

 

Could you please confirm the application version with us?

Did you try once reinstalling the application or rebooting the machine?

 

Thanks,

Meenakshi

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New Here ,
Jun 15, 2021 Jun 15, 2021

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Didnt try reinstalling but yes machine was restarted.

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Adobe Employee ,
Jun 16, 2021 Jun 16, 2021

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Hello,

 

Thanks for reporting the issue.

 

Issue is reproducible at our end.

Has forwarded it to our engineering team.

Sorry for the inconvenience.

 

-Gaurav

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Adobe Employee ,
Jun 23, 2021 Jun 23, 2021

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Hello,

 

Thank you for your patience and sorry for the inconvenience caused.

 

We have released an optional update for Acrobat and Reader DC (version 21.005.20054) that addresses this issue.

Please update the application to the latest version from this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2... 

 

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Jun 23, 2021 Jun 23, 2021

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Hello, it seems to fix the isse, thanks very much.

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Adobe Employee ,
Jun 23, 2021 Jun 23, 2021

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Glad to know that.

Thank you for sharing the confirmation.

 

Let us know if we can be of any help.

 

Thanks,

Meenakshi

 

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New Here ,
Jun 23, 2021 Jun 23, 2021

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LATEST
No, its all working fine.
You can close this call, thank you very much.

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