Acrobade can't open up for me to read message

New Here ,
Jun 25, 2021 Jun 25, 2021

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H I am struggling to open my acrobade reader it want password so I can't open it so I can't read my documents

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Adobe Employee ,
Jun 25, 2021 Jun 25, 2021

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Hi,

Hope you are doing well.

 

Acrobat Reader DC is a freeware, which doesn't not requires password to view/open any PDF.

If yo have been prompted to enter the password, then there are couple of possibilities:

Situation 1- You are trying to Open a document which is saved on Document Cloud web. To view a PDF file saved on cloud storage would ask you to Sign In into your account.

Situation 2- If this is a document open password, then probably you are opening a password protected PDF. In case of loss of password, nothing can be done. 

 

Do let us know if any of the above situation matches with yours. and share the screenshot of the Sign In screen. 

 

Thanks,

Akanchha 

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Adobe Community Professional ,
Jun 26, 2021 Jun 26, 2021

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@Gfather 

If you still need help, can you post a screen shot of your error message?

~ Jane

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New Here ,
Jun 26, 2021 Jun 26, 2021

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I don't remember my password for Adobe reader

mohale

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Adobe Community Professional ,
Jun 26, 2021 Jun 26, 2021

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Hi

As @AkanchhaS said, Adobe Reader does not have a password. For us to understand your issue, it would help if we could see what you are seeing. Please post a screen shot of the error message when you try to launch Reader.

~ Jane

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Adobe Community Professional ,
Jun 27, 2021 Jun 27, 2021

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