Acrobat 17.9.20044.25828 FAILED to start

[Hsin26350168]

Hello Community/Adobe Support.

(my favorite language: Traditional Chinese)

Since yesterday we to have Application Errors from acrobat.exe (acrobat.dll) on 2 different OS (win 7 enterprise SP1 & win 10.14393 education, where the Updater installed the new Version 17.009.20044 automatically.

- Singal Error Message by all users (Admin too) when opening Adobe Acrobat DC Continuous (even without any window shown) every time.

(Adobe Acrobat DC has stopped working

  A problem caused the program to stop working correctly. Please close the program.

  --> Stop the program.

  --> Debug the program.)

- Already tried restarted Windows and Repair / Reinstall (install newest Acrobat after Uninstall it).

BTW,downgrade acrobat to version 15 (2015.023) in windows 7 working well.

Any Ideas?

Thanks

Mini dump link:Dropbox - acro_17.dmp and Error log below (win 10):

-

System

- Provider [ Name] Application Error

- EventID 1000 [ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated [ SystemTime] 2017-04-14T02:34:15.616400900Z

EventRecordID 479433

Channel Application

Computer DESKTOP-68QUJON

Security

-

EventData

Acrobat.exe

17.9.20044.25828

58e430d1

Acrobat.dll

17.9.20044.25828

58e430b0

c0000005

0005e888

3b70

01d2b4c79b8ea125

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe

C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.dll

29278be1-8709-400e-959b-cbac21d853be

[Hsin26350168]

When we uninstall acrobat and install again (with cleanup temp directory), it works again !!!

[Hsin26350168 · Accepted solution]

Actually, the main cause of the problem is registry below:

HKEY_CURRENT_USER\SOFTWARE\Adobe\Adobe Acrobat\DC\Originals
bDisplayAboutDialog DWORD value is 1

modify value to 0 or delete bDisplayAboutDialog..... All down.

[Platini82]

With the latest release of Acrobat on 8th August 2017, this issue has been addressed.

To get the latest product update, within the product, click on the menu Help-> Check for updates.