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Acrobat DC freezes with pop up

New Here ,
May 18, 2023 May 18, 2023

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I keep getting this pop-up and it just freezes and I have to force quit.

Tried reinstalling and using the cleaning tool, and tried different hard drives, but no luck.

NineLine_1-1684441872664.png

 

 

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Crash or freeze , General troubleshooting , Windows

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Adobe Employee ,
May 25, 2023 May 25, 2023

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Hi NineLine,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html.

If the issue still occurs, try reinstalling Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Let us know how it goes.

 

Thanks,

Meenakshi

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