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acrobat dc has encountered an unknown error while signing

New Here ,
Oct 01, 2018 Oct 01, 2018

Dear community,

My adobe encounters a problem (like in the title) every time I try to add a signature to it. It doesn't crash, it just removes the signature.

Strangely, after 3 tries, and although the same dialog box opens, the signature stays on the document.

An other computer of mine is encountering the same problem. I tried uninstalling and reinstalling adobe acrobat without success.

what kind of information would you need to understand better my problem.

From my point of view there's something wrong with these pdfs I'm trying to sign, but I can't change them at all. Still, it used to work, and from what I read, it's kind of a rare issue.

greets

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Adobe Employee ,
Oct 07, 2018 Oct 07, 2018
LATEST

Hi,

Regrets for the inconvenience.

Please help us with the following information.

  1. what platform are you using Win or Mac and also which version?
  2. was this happening before also or it started happening after the latest update?
  3. Is the signature you are signing with created using Adobe Acrobat?
  4. is it possible for you to share the files so that we can reproduce the scenario at our end

Thanks

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