Acrobat DC Share button shows blank column

[AHoffman1]

Hello - 

I'm having an issue with a user that is using Acrobat Reader DC, and after clicking on the share button, they don't have any of the share options appear, it's just a blank white column.(See screenshot below). Every once and awhile it will work once or twice but then stops working again. 

Below are the troubleshooting steps I've already attempted

Fresh reinstall, including using the Adobe cleaner. 

Multiple different PDF files

Adobe Version is 19.012.20040

[Amal. · Accepted solution]

Hi AHoffman, 

Thanks for reaching out. As described above, Acrobat DC Share button shows blank column, correct?

Are you on personal computer or using a company device?

As you have tried some troubleshooting steps without any success, please try the following steps:

• Try resetting the preferences https://community.adobe.com/t5/Acrobat/How-to-reset-Acrobat-Preference-settings-to-default/td-p/4792... reboot the computer and check.
• If it still doesn't work, Remove the application using the Adobe Acrobat Cleaner Tool (For Adobe Acrobat/Reader only) https://labs.adobe.com/downloads/acrobatcleaner.html , reboot the computer and install the application using the link https://get.adobe.com/reader/ and check.
• If it still doesn't work, check for any necessary and recommended updates for windows and try updating and create a new user profile with full admin rights and try using the application and check.

Let us know if that works for you

Regards

Amal

[AHoffman1]

Hello! Thank you Amal, resetting the preferences resolved the issue.