ACROBAT DC v. 2020.012.20041 CRASH WHEN OPENING SOME SIGNED FILES

[Leonardo5D5B]

Hi,

Recently my Acrobat DC has updated to last version 2020.012.20041

Some signed files I had , cant be opened with this version. When opening, windows shows message that HAS STOPPED WORKING (in Spanish):

Previous versions open this files without problems.

I tested in diferent computers with windows 10 and windows 7.

The event viewer reports this:

<Event 	xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
	<System>
		<Provider Name="Application Error" />
		<EventID Qualifiers="0">1000</EventID>
		<Level>2</Level>
		<Task>100</Task>
		<Keywords>0x80000000000000</Keywords>
		<TimeCreated SystemTime="2020-08-13T06:41:48.580693900Z" />
		<EventRecordID>210551</EventRecordID>
		<Channel>Application</Channel>
		<Computer>XXXXXX</Computer>
		<Security />
	</System>
	<EventData>
		<Data>AcroRd32.exe</Data>
		<Data>20.12.20041.1044</Data>
		<Data>5f23643d</Data>
		<Data>ucrtbase.dll</Data>
		<Data>10.0.15063.1182</Data>
		<Data>73290ff4</Data>
		<Data>c0000005</Data>
		<Data>000408b0</Data>
		<Data>2f84</Data>
		<Data>01d6713c204e4cae</Data>
		<Data>C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe</Data>
		<Data>C:\WINDOWS\System32\ucrtbase.dll</Data>
		<Data>e74eed22-fd71-4795-95b6-32fac83e3276</Data>
		<Data />
		<Data />
	</EventData>
</Event>

The signed cert of this files doesn't have CN , may be this is the cause of this crash.

[absethi]

Dear User,

Apologies for Inconvienece, I will be helping you with this issue.

Can you please share the dump with us.

Dump Can be collected via the following steps:- https://helpx.adobe.com/in/acrobat/kb/collect-logs-crash-freeze.html

Please share the Dump at- [Email address removed by mod: please ask the user to send files/logs in private message only. Click on the profile icon, and select send message to initiate a private/direct message ]

Also, would it be possible to share the concerned file with us at [Email address removed by mod]

Regards,

Abhinav Sethi

[Leonardo5D5B]

Hi Again

I just shared the dump and and example of concerned file.

Plese notify me whe you have downloaded.

Thanks in advance.

[absethi]

Hi,

Thanks for Sharing the Dump and file.

we have identified the bug and working on the Fix.

Regards,

Abhinav Sethi

[miriam5FF4]

Hi,

Any update yet?

I have the same issue, couldn't find software update yet.

Br,

M.

[Ben5FF7]

Try to use acrobat cleanned tool and then install that base version from the acrobat download link .it will work.

[MeenakshiNegi · Accepted solution]

Hi All,

We have released an update today for Acrobat and Reader DC (Continuous track) desktop application.
Please update the application to the latest version by going to the Help menu > Check for updates in the application.

For more information on the recent update, you may refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousaug2020qfe....

Let us know if you still experience the issue.

Thanks,
Meenakshi

[Leonardo5D5B]

Problem resolved.

Great job.

[MeenakshiNegi]

Glad to know that!

Thank you for confirming.

Regards,

Meenakshi

[alorca]

Have tried this suggestion and a lot more and always acrobat crashes after opening some files.

The only solution that really worked for me was:

1: Completely uninstall and delete all related files of Acrobat. (And Reboot).

2: Completely uninstall all Microsoft C++ runtime versions. Yes, all of them. (And Reboot).

3: Download and install the latest 64 bits available version from https://docs.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170. (And Reboot).

4: Download and install Acrobat Reader 64 bits. Yes, Acrobat Reader. (And Reboot). Then open some PDF just to see that it works well with Acrobat Reader.

5: Download and install Acrobat Standard/Pro 64 bits. (And Reboot). I want to uninstall Acrobat Reader, but it didn't exist in Windows Uninstall options, so I keep some trash for sure, but there should be the real fix.

6: That's it, no longer estrange closes nor messages or errors on Event Viewer.

Hope it helps,

Alexis