Acrobat Document Cloud infinite loading screen

New Here ,
Aug 18, 2021 Aug 18, 2021

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This started happening a day ago, when I click on the Document Cloud tab it keeps in a loading screen and never ends. I searched up for a solution and tried logging out, quit Acrobat, re-open it and re-log in but it doesn't seem to fix anything, then I tried uninstalling and reinstalling it but it's the same thing. I don't really know what's wrong.

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Adobe Employee ,
Aug 20, 2021 Aug 20, 2021

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Hi Zayko

 

Hope you are doing well and sorry for the trouble. As described, when you click on the Document Cloud tab it keeps in a loading screen and never ends. You have also tried logout/login and uninstall/reinstall the application with no luck.

 

Have you recently updated the OS or Adobe Acrobat Reader DC and started experiencing this issue?

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > ABout Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and reboot the computer once.

 

Also try to repair the installation from the help menu (Win Only) and see if that works for you. Go to Help > Repair installation.

 

You may also try to create a new test user profile with full admin rights in Windows or enable the root account in Mac and try using the application there and check.

 

Also try to access the document cloud from the link - https://documentcloud.adobe.com/link/home/ and see if that works for you.

 

Regards

Amal

 

 

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New Here ,
Sep 23, 2021 Sep 23, 2021

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I have tried this - both repairing installation, checking for updates, uninstall and reinstall and there is no change. The login screen starts loading, automatically exits before loading is finished, then brings itself up again and repeats until I manually close the login screeen.

 

I can access the document cloud from the link https://documentcloud.adobe.com/link/home/ but when I try and access it through the app I only get an infinite loading screen or a screen saying "please login" where the button doesn't work.

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Adobe Employee ,
Sep 24, 2021 Sep 24, 2021

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Hi there

 

This issue is already reported to our engineering team and they are working on it to find the fix. We will share the update as soon as we hear anything form them.

 

Regards

Amal

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New Here ,
Nov 02, 2021 Nov 02, 2021

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Hello Adobe Team,

 

I am dealing with same issue, but I am using the link to use the Document Cloud platform to have our documents signed my our clients and have contacted the support mulitpal times. The issue remain the same and we have done everything possiable to resolve this issue. Any suggestions? 

 

Thank you,

Jay 

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Adobe Employee ,
Nov 03, 2021 Nov 03, 2021

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Hi Jay

 

Hope you are doing well and sorry to hear that. Would you mind sharing what happens when you try to sign the PDF file? Please share a small video  recording of the same for a better understanding?

 

Thanks.

Amal

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