Acrobat failed to connect to DDE Server

[Roli@work]

Hello.

We are currently facing this issue, when upgrading to the newest Adobe Reader version.
We found out, that the issue is a wrong/not updated registry value:

"HKEY_CLASSES_ROOT\acrobat\shell\open\ddeexec\application"

The Value for "Standard" is AcroViewR19
It works with AcroViewR20 so i assume a not correctly updated installer is the issue.

Can anyone confirm this?

KR

[Roli@work]

Anyone???

Is nobody using DDE calls via 3rd party-SW?

Anyone from Adobe support? I mean, this has to be a global issue...

[Meenakshi Negi]

Hey KR!

Hope you are doing well and sorry for the trouble.

If you are still experiencing an issue and receive the error "Acrobat failed to connect to a DDE server", please use the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/failed-to-connect-to-dde-server.html 

Let us know how it goes.

Thanks,

Meenakshi