Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
9

Acrobat failed to open its core dll

New Here ,
Jul 28, 2023 Jul 28, 2023

I can only open Adobe Acrobat Reader DC with administrator privileges on Windows 10. If I use a standard user account, I receive the message 'Acrobat failed to open its core dll.' Changing the security permissions of the Adobe Acrobat Reader DC folder or setting bProtectedMode=0 in the registry does not resolve the issue. How can I configure it so that standard users can use Adobe Acrobat Reader DC normally?

TOPICS
Download and install , View PDF , Windows
558
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 28, 2023 Jul 28, 2023
LATEST

Hi @showshow.xiao 

 

Hope you are doing well.

Also, have you deployed the Reader on an enterprise enviroment? 

Make sure that Adobe Acrobat or Adobe Reader are installed to the local system drive. Installing on a mapped drive is not a supported configuration. 

 

Give it a try by uninstalling and reinstalling the application once.

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

Or

https://helpx.adobe.com/reader/get-started.html

 

Thanks,

Akanchha

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines