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Acrobat fillable report not allowing to fill

New Here ,
Apr 17, 2024 Apr 17, 2024

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As of today 4/17/24 our companies report is in PDF format and will NOT allow any of us to fill in the required fields of our reports. Anyone have any idea as to what or why this is happening?

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Adobe Employee ,
Apr 18, 2024 Apr 18, 2024

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Hi Marcus Williams,

 

Thank you for reaching out and reporting this issue.

 

Please check and let us know if the issue occurs with all the PDFs. Did you start experiencing this behavior after the recent update? 

It would be helpful if you could share the PDF form with the issue and the screen recording of the steps you take to fill out the form. Also, share the Acrobat and OS versions currently in use.

 

Thanks,

Meenakshi

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New Here ,
Apr 18, 2024 Apr 18, 2024

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I haven't tried other PDF files.. However others in my company have, they say same thing. When you go to the field, click on it it just highlights it dark blue and will not let you enter anything. As for posting the form, I can not do that as it shows company information that can't be disclosed.

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Adobe Employee ,
Apr 18, 2024 Apr 18, 2024

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Hi Marcus Williams,

 

Thank you for the information.

Could you please share the screenshot of what happens when you click the form fields?

Share the current Acrobat and OS version number on the machine.

 

Thanks,

Meenakshi

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Adobe Employee ,
May 02, 2024 May 02, 2024

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Hi Marcus Williams,

 

Thank you for your patience so far.

 

The issue has been resolved. Please reboot the machine and then relaunch Acrobat.

Then wait for some time and try again to fill the forms. 

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

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