Acrobat Quit Unexpectedly When Opening a Fillable Form

[thepcanswerguy]

When opening a PDF form, Acrobat Reader crashes as soon as the cursor is positioned on a fillable field in the form.  The form has been in use for a while without issues.  Problem just started happening yesterday.  Running the most current version of Acrobat Reader on a Windows 10 PC.  No issues opening other PDF's.  Problem seems to only happen when opening a form.   Reader doesn't crash right away.  It stays running until the cursor is positioned on any fillable field.  The same form can be opened and filled on other computers without getting the error.  

Here's what I've tried:

  - Installed the latest Acrobat Reader updates

  - Repaired installation

  - Uninstalled Acrobat Reader and removed Adobe folders from

           C:\Program Files, C:\Program Files\Common Files

           C:\Program Files (x86), C:\Program Files (x86)\Common Files

           C:\ProgramData

           C:\Users\username\AppData\Roaming

           C:\Users\username\AppData\Locallow

           C:\Users\username\AppData\Local

  - Re-installed Acrobat Reader and installed latest updates

Arobat Reader still quits unexpectedly. 

Windows Reliability & Problem History shows the following

  -  Faulting Application Name:  Acrobat.exe version 23.8.20458.0

  - Faulting Module Name:  Acrobat.dll versin 23.8.20458.0

  - Exception Code:  0xC00000005

  - Fault Offset:  0x0000000001212cbc

Through trial and error, I discovered that if I open the PDF by first launching Acrobat Reader and then opening it from the Recently Opened list or File Open dialog, Acrobat does not crash.  It only happens if I double-click the icon of the PDF form to open it.  However, if Acrobat is already running, it won't crash.  It only happens if Acrobat is not running before double-clicking the icon of the PDF form.

Any troubleshooting suggestions would be very welcome.

Thanks

[Three Rings Inc.]

This sounds like Adobe has not "fully opened/started" and you click somewhere on the form to enter text.  I know that you can see the form and it appears to be "open", but not everything required for the form is open yet.  I believe this is why if you have Adobe open already, the form works just fine.  Try giving Adobe a little more time to complete its launch before clicking anywhere in the form.

Why does it crash like this?  I don't know.  This is just what I found.  

Hope it helps.  Cheers!

[Primitivo35463619xwu2]

adobe is crashing out of the blue, anyone have any ideas

[ApolloGT]

no idea. i just launch it and it seems to be starting up and then it went off on vacation. I just contacted Adobe for support and they have no idea either. while my money is going in to the bank...

[creative explorer]

@ApolloGT i actually have no problem with using Acrobat. I have both Acrobat Reader and Acrobat Professional, but I mainly do use the Acrobat Professional. I likely will uninstall Reader, no point in wasting space. I do have 'Enable New Acrobat' turned off... I accidentally enabled it by mistake, and now I come to like it. If it gets goofy, I can always 'Disable New Acrobat'

[Meenakshi Negi]

Hi ApolloGT,

Thank you for reaching out, and sorry about the trouble.

Please try updating the application to the latest version. In Acrobat, go to Menu > Help > Check for the updates. 

For more information on the latest updates, refer to the following help document: https://adobe.ly/46E0WRK. 

If the issue still occurs, try the troubleshooting steps suggested here: https://adobe.ly/3LRwD06. 

Try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/3SX72aj).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/3yqpmS4;

If the above steps do not help, please share the screen recording. Collect the crash logs (https://adobe.ly/3SyVWrQ) and share the crash log ID here.

Let us know how it goes.

Thanks,

Meenakshi