Acrobat Reader 2017 start menu shortcut not removed after installing Reader 2020

New Here ,
May 26, 2021 May 26, 2021

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After installing Acrobat Reader 2020, the start menu shortcut from the previous installed version of Reader (2017) is still found in the start menu. Is the Reader 2020 installer expected to remove the Reader 2017 start menu shortcut? This does not occur if the base version of Reader 2017 (17.008.30051) is installed prior to installing Reader 2020.

 

Reader start menu.png

Steps to reproduce:

1. Install Windows 10 Enterprise.

2. Install Adobe Reader 2017 (Classic Track) using bootstrapper installation (setup.exe). Setup.ini includes PATCH command under [Product] section as shown below.

PATCH=AcroRdr2017Upd1701130196_MUI.msp

3. Install Adobe Reader 2020 (Classic Track) using bootstrapper installation (setup.exe).

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Download and install , Windows

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Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

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Please use the following link to report this as a bug.

https://www.adobe.com/products/wishform.html

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