Acrobat Reader 2100.120.135 patch fails to install unless user is logged on

New Here ,
Feb 12, 2021 Feb 12, 2021

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We have tried multiple ways to install Acrobat Reader patch 2100.120.135 via SCCM, and it always failes with a 1603 error code unless a user is logged on to the PC.  If a user (admin or regular user) us logged on, the patch installs with no issue.  But it always failes if no user is logged on.

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correct answers 1 Correct answer

Adobe Employee , Feb 15, 2021 Feb 15, 2021

Hi All,

 

Sorry for the inconvenience caused.

 

We have released an update for Acrobat and Reader DC(version 21.001.20138) today.

Please try updating the application to the latest version. In the application, go to Help > Check for updates.

 

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe.html#dccontinuousfebtwentytwentyoneqfe  

 

Let us know if that resolves the issue f

...

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New Here ,
Feb 12, 2021 Feb 12, 2021

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We are also experiencing the same 1603 error when deploying Adobe Reader DC Base (15.007.20033)  + Acrobat Reader DC patch 2100.120.135 via  SCCM Task Sequence , Adobe Reader DC (15.007.20033) 

installs but patch always fails to install with the above mentioned error ,earlier version Adobe Updates install without issue .

 

Any ideas how to get around the issue ?

 

 

 

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Adobe Employee ,
Feb 15, 2021 Feb 15, 2021

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Hi All,

 

Sorry for the inconvenience caused.

 

We have released an update for Acrobat and Reader DC(version 21.001.20138) today.

Please try updating the application to the latest version. In the application, go to Help > Check for updates.

 

For more information about the latest version, please refer to this link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2021qfe....  

 

Let us know if that resolves the issue for you.

 

Thanks,

Meenakshi

 

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