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Acrobat reader - "All tools" keep re-appearing

Community Beginner ,
Dec 09, 2023 Dec 09, 2023

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Hello,

 

I followed multiple guides, played with preferences (Remember current state of toolpane, restore last view, etc.) - this didn't work.

Reinstalled the app following extensive registry clean-up, user profile settings remvoal and all other possible artefacts from previous installs, in fact I removed every reference to adobe from registry, services, browser helpers and so on.

Still, after clean install, I'm getting the same behaviour and the tools pane keeps appearing like the worst nightmare.

 

Contacting Adobe is impossible for free products, apparently they are "take it as is".

 

Any ideas how to remove this anoying pane? And I don't want to go back to old version, this is clearly not a solution....

 

thanks

 

PS. How can this be reported to Adobe????

TOPICS
Crash or freeze , Modern Acrobat

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correct answers 1 Correct answer

Adobe Employee , Dec 13, 2023 Dec 13, 2023

Hi there

 

The new version of Acrobat 23.08.2042X is now available to address this issue. Please update the application from the help menu > Check for updates and reboot the computer once.

 

For more info. Please go through the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousdec2023.htm...

 

Regards

Amal

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Adobe Employee ,
Dec 11, 2023 Dec 11, 2023

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Hi @srgim 

 

Hope you are doing well and thanks for reaching out.

 

This issue is already reported to the engineering team and is being worked on.

 

The fix will be available in the upcoming future updates.

 

Thanks for your patience on this.

 

Regards

Amal

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Community Beginner ,
Dec 11, 2023 Dec 11, 2023

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Great, thanks a lot @Amal. 

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Adobe Employee ,
Dec 13, 2023 Dec 13, 2023

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Hi there

 

The new version of Acrobat 23.08.2042X is now available to address this issue. Please update the application from the help menu > Check for updates and reboot the computer once.

 

For more info. Please go through the help page https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousdec2023.htm...

 

Regards

Amal

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Community Expert ,
Dec 13, 2023 Dec 13, 2023

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LATEST

[MOVED TO THE ACROBAT READER DISCUSSIONS]

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