Acrobat Reader crash or freeze

[Len5C65]

I have Adobe Acrobat Reader DC version 21.005.20060.50737, re-installed on my laptop on August 20,2021, while trying to solve my problem. Adobe Acrobat Reader becomes unresponsive after loading a pdf file. I can view the top half of the first page, but cannot scroll down the page, and cannot close the Reader.

[MeenakshiNegi]

Hi Len,

Thank you for reaching out and sorry for the trouble.

As you are experiencing the crash issue with Reader DC, please try the troubleshooitng steps suggested in the following help documents:

For Windows: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html 

For Mac: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

If the above steps does not work, please try to run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and reboot the machine. Then reinstall the application from this link: https://get.adobe.com/reader/enterprise/ 

Let us know if the issue persists.

Thanks,

Meenakshi

[Len5C65]

So far I have completed Solutions 1, 2, and 3, in "Resolve AcrobatDC intermittent crashes on Windows".

But in Solution 4, Windows cannot find "acrodist".

I will now try the cleaner tool.