Acrobat Reader crash or freeze

New Here ,
Aug 29, 2021 Aug 29, 2021

Copy link to clipboard

Copied

I have Adobe Acrobat Reader DC version 21.005.20060.50737, re-installed on my laptop on August 20,2021, while trying to solve my problem. Adobe Acrobat Reader becomes unresponsive after loading a pdf file. I can view the top half of the first page, but cannot scroll down the page, and cannot close the Reader.

TOPICS
Crash or freeze

Views

41

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Aug 30, 2021 Aug 30, 2021

Copy link to clipboard

Copied

Hi Len,

 

Thank you for reaching out and sorry for the trouble.

 

As you are experiencing the crash issue with Reader DC, please try the troubleshooitng steps suggested in the following help documents:

For Windows: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html 

For Mac: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

 

If the above steps does not work, please try to run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html) and reboot the machine. Then reinstall the application from this link: https://get.adobe.com/reader/enterprise/ 

 

Let us know if the issue persists.

 

Thanks,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 07, 2021 Sep 07, 2021

Copy link to clipboard

Copied

LATEST

So far I have completed Solutions 1, 2, and 3, in "Resolve AcrobatDC intermittent crashes on Windows".

But in Solution 4, Windows cannot find "acrodist".

I will now try the cleaner tool.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines