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Acrobat Reader Crashes and Not Responding on Windows 10 Pro systems

New Here ,
Apr 24, 2024 Apr 24, 2024

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Adobe Acrobat not responding when exiting a file. Windows Event viewer has 2 errors in the System Applications logs - Error 1000 and followed by error 1001

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Crash or freeze

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New Here ,
Apr 26, 2024 Apr 26, 2024

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Nous avons exactement le même probleme depuis la semaine dernière.
Lorsqu'on quitte un fichier pdf, adobe reader ne répond plus et se bloque pendant plusieurs secondes avant de se fermer.
Nous avons essayé avec une ancienne version d'adobe reader et n'avons pas rencontré le probleme, mais malheureusement, un de nos prestataires ne fonctionne qu'avec la derniere version d'adobe.

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Community Beginner ,
Apr 29, 2024 Apr 29, 2024

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Try this, Click the hamburger menu ( 3 lines ) at the upper left corner and choose Disable new Acrobat.

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New Here ,
Apr 29, 2024 Apr 29, 2024

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I did it the last friday afternoon and it seems fixed the trouble, just wait today to confirm it from 2 people

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Adobe Employee ,
Apr 29, 2024 Apr 29, 2024

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Hi Joshua36964386uzfq and daved25229725

 

Thank you for reaching out and reporting this.

 

The issue has already been reported to the team, and they are working on it.

To investigate further, the team requires the logs. Please share the logs using the steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

 

Thanks,

Meenakshi

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