• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Acrobat Reader Crashes and Not Responding on Windows 10 Pro systems

New Here ,
Apr 24, 2024 Apr 24, 2024

Copy link to clipboard

Copied

Adobe Acrobat not responding when exiting a file. Windows Event viewer has 2 errors in the System Applications logs - Error 1000 and followed by error 1001

TOPICS
Crash or freeze

Views

707

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 26, 2024 Apr 26, 2024

Copy link to clipboard

Copied

Nous avons exactement le même probleme depuis la semaine dernière.
Lorsqu'on quitte un fichier pdf, adobe reader ne répond plus et se bloque pendant plusieurs secondes avant de se fermer.
Nous avons essayé avec une ancienne version d'adobe reader et n'avons pas rencontré le probleme, mais malheureusement, un de nos prestataires ne fonctionne qu'avec la derniere version d'adobe.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Apr 29, 2024 Apr 29, 2024

Copy link to clipboard

Copied

Try this, Click the hamburger menu ( 3 lines ) at the upper left corner and choose Disable new Acrobat.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 29, 2024 Apr 29, 2024

Copy link to clipboard

Copied

I did it the last friday afternoon and it seems fixed the trouble, just wait today to confirm it from 2 people

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 29, 2024 Apr 29, 2024

Copy link to clipboard

Copied

LATEST

Hi Joshua36964386uzfq and daved25229725

 

Thank you for reaching out and reporting this.

 

The issue has already been reported to the team, and they are working on it.

To investigate further, the team requires the logs. Please share the logs using the steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines