Acrobat Reader Crashes when view on internet explorer

New Here ,
Feb 11, 2021 Feb 11, 2021

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OS: Windows Server 2008 R2

Version of Acrobat Reader: 20.013.20074

 

Hello,

When users on my company browsing on PDF documents on internet explorer, internet explorer crashing.

I remove Acrobat reader bt "Acrobat Cleanup Tool" and Install Again.

Before that, there was Acrobat reader 11.0.2 on Server.

Mybe any security setting Causes it ?

 

Any Idea ?

Thanks.

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Crash or freeze

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correct answers 1 Correct answer

Adobe Employee , Feb 11, 2021 Feb 11, 2021

Hi Idan!

 

Thank you for reaching out.

 

We have released an update for the application. Please try updating the application to the latest version 21.001.20135. 

Check if the issue still occurs.

 

You may refer to the following help document for more information on the latest updates: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html 

 

Let us know if the issue still occurs.

 

Thanks,

Meenakshi

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Adobe Employee ,
Feb 11, 2021 Feb 11, 2021

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Hi Idan!

 

Thank you for reaching out.

 

We have released an update for the application. Please try updating the application to the latest version 21.001.20135. 

Check if the issue still occurs.

 

You may refer to the following help document for more information on the latest updates: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html 

 

Let us know if the issue still occurs.

 

Thanks,

Meenakshi

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New Here ,
Feb 15, 2021 Feb 15, 2021

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Thank you Meenakshi!

I check it and update you.

 

Idan

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New Here ,
Feb 16, 2021 Feb 16, 2021

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HI Meenakshi,

Update Acrobat Reader to Version 21.001.20135 not resoved the problem.

I Attached Picture of the error.

My system support only internet explorer 11.

*** On Acrobat Reader Version 11.0.9 its works fine and there is no error

Any solutions? 

Thanks,

Idan

 

The Error:

IE_Error.jpg

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