Acrobat Reader DC 64 bit prints inverted

New Here ,
Jul 07, 2021 Jul 07, 2021

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My 32-bit version of Acrobat Reader DC (Windows 10) was recently auto-dated to the 64-bit version. After the update, PDFs are printing inverted (white text on black background) on an HP LaserJet printer using its PCL6 driver. Only solution I could find was to change to using the Postscript driver for the printer - no amount of changing and deleting user preferences in Registry fixed the problem.

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correct answers 1 Correct answer

New Here , Jul 16, 2021 Jul 16, 2021

I have now installed the printer using the latest (v7.0.0) PCL6 Universal Printer Driver from HP and that seems to have fixed the problem. I was previously using the printer-specific PCL6 printer driver (and that is still reverse-printing), so maybe there is somethign different between the Universal Printer Driver and the device-specific driver. It's an HP LaserJet Pro M451 printer.

 

Anyway, problem fixed.

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Adobe Employee ,
Jul 13, 2021 Jul 13, 2021

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Hi There,

 

Thanks for reporting the issue here.

Can we try to remove the PCL6 driver and re-install the latest (or same) back. As we tried the similar workflow in-house but observed no such issue.

Please feel free to let us know, regarding the status of the issue or any other help required from our end.

 

Regards,
Swapnil Srivastava

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New Here ,
Jul 16, 2021 Jul 16, 2021

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I have now installed the printer using the latest (v7.0.0) PCL6 Universal Printer Driver from HP and that seems to have fixed the problem. I was previously using the printer-specific PCL6 printer driver (and that is still reverse-printing), so maybe there is somethign different between the Universal Printer Driver and the device-specific driver. It's an HP LaserJet Pro M451 printer.

 

Anyway, problem fixed.

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