Acrobat Reader DC closes when separating tabs into windows

[krempel_7689]

I have the following error: when separating two tabs into windows, Acrobat Reader DC closes unexpectedly. This is happening on several computers. I have already removed the installation, installed a new offline version, and the error still persists. The error seems to be in AcroRd32.dll. Has anyone else experienced this?

Operating System: Windows 11 Enterprise 64-bit (10.0, build 22631)
Adobe Acrobat Reader: Continuous Release 2024.005.20320

Event Viewer Log:

Faulting application name: AcroRd32.exe, version: 24.5.20320.0, timestamp: 0x675212b2
Faulting module name: AcroRd32.dll, version: 24.5.20320.0, timestamp: 0x675212ad
Exception code: 0xc0000005
Fault offset: 0x003e255c
Faulting process ID: 0x0x5C08
Faulting application start time: 0x0x1DB4BC2702D4BCF
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll
Report ID: 68e3d07b-a0d4-424d-a68b-fd120ed3893e
Full name of the failing package:
Application ID for the failing package:

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]

[Aakash Deep]

Hi @krempel_7689 

Is the issue also happening on the latest version of the Acrobat(2024.005.20370)?

Please share a link with the dumps(.dmp) files mentioned in the Using Windows error reporting to collect Acrobat/Reader crash dumps over DM for further investigation.

-Aakash

[krempel_7689]

Hi @Aakash Deep.

I couldn't find the version of Acrobat you mentioned. I tried installing it by checking for new updates in the software and looking at the page https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html. In both places the latest version is 2024.005.20320.

I have attached the DUMP file to the link below:

https://drive.google.com/file/d/1Ho9n87V28BXR4K1iCcDPK_3ImEN7iWNo/view?usp=sharing

[wanni321 · Accepted solution]

Hi,

i had the same problem. 

After I switched to the old Style of Adobe Reader the problem was solved. 

You find it in the tab "Menue"

I use the German version so it is called "Neue Acrobat-Reader-Ansicht deaktivieren".

BR

Christian

[krempel_7689]

Hello, Christian!

I followed the procedure you mentioned and it worked. It seems to be a bug in the new version.

Thank you very much for your help. I will add it to my internal knowledge base until the problem is fixed.