Acrobat reader DC does not open files from Document Cloud on Windows Server 2012

[thiethomsen]

Hi,

Acrobat Reader DC does not open files from Document Cloud on Windows Server 2012. Trying to open a cloud file by doubleclicking it yields the error "Adobe Document Cloud is still working on your last operation. Try again later".

Starting as administrator or logging into an administrator account fixes this, so this would point to a privileges issue...

We do have multiple creative cloud accounts, but phone/chat support does not cover Acrobat Reader apparently.

Logging into Document Cloud using a browser works as expected.

Some other details : Changing filenames works in Reader DC. Also opening files from server shares or locally functions normally. Just opening/downloading from Reader DC gives this error.

I've ran Process Monitor to see if I could detect any problems opening files, or spot differences between running in admin or user, but haven't gotten any wiser to what the issue is...

It's too bad. We want to see if we can make adobe Scan and Acrobat DC a part of our document flow, but this situation is making it a hard sell to the decision makers..

[AnandSri · Accepted solution]

Hello Thiethomsen,

I am sorry for the trouble and for the delayed response, what is the version of Adobe Reader installed on the machine? To identify, take help from the article Identify the product and its version for Acrobat and Reader DC

Make sure you have the latest version of Adobe Reader installed, check for any pending updates from help menu>select check for updates, reboot or log off the user/machine if possible and check.

If you still get the error message, remove installed Adobe Reader using Acrobat Cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot/log off the machine or user profile, install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

For testing purpose, Disable the 'Protected View' from Edit>Preferences>Security>Enhanced>Clik OK, restart the application and check.

Note: Disabling the protected view is only for testing purpose, please enable it back.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

[thiethomsen]

Got around to this. De- and reinstalling as per your instructions did not change anything. Protected view, protected mode at startup disabled. This also did not change anything.