Acrobat Reader DC Fill & Sign - Menu is missing

Report · May 05, 2022

Hello,

we have many users in our company with the following situation.

They are using Adobe Reader DC with Fill & Sign. It worked perfectly in the past.

Now many users have the the problem that the dialogue for save is missing after putting the signature to the document.

So if you click next after signing the popup should appear - see the attachment.

But for many users the diaglogue will not appear and the document will be directly transfered to Adobesign.

The question is: what controls that the dialgoue for Save a copy of the signature or request signature?

Is this a registry key?

We have the following installation / Version - companywide

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
Version: 22.1.20085.0

Any Idea?

Please support.

Regards

DocumentGuy

Adobe Community