Acrobat Reader DC freezes on opening

Community Beginner ,
Feb 09, 2022 Feb 09, 2022

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I am running Adobe Reader DC on an iMac (OS Monterey 12.1), it's normally fine, but now as soon as I open the app it freezes and I can't do anything with it at all. I've tried uninstalling and re-installing the app, and deleting files in the Library folder, but it still freezes every time.

 

Any suggestions welcome!

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Crash or freeze , General troubleshooting

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Adobe Employee ,
Feb 09, 2022 Feb 09, 2022

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Hi Richard

 

Hope you are doing well and sorry to hear that.

 

Please try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

 

Also, make sure you have the recent version 21.11.20039 installed. Go to Help > Check for Updates  and reboot the computer once.

 

Regards

Amal

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Adobe Community Professional ,
Feb 09, 2022 Feb 09, 2022

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LATEST

MOVED TO THE ACROBAT READER FORUM

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