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Acrobat Reader DC freezes on opening

Explorer ,
Feb 09, 2022 Feb 09, 2022

I am running Adobe Reader DC on an iMac (OS Monterey 12.1), it's normally fine, but now as soon as I open the app it freezes and I can't do anything with it at all. I've tried uninstalling and re-installing the app, and deleting files in the Library folder, but it still freezes every time.

 

Any suggestions welcome!

TOPICS
Crash or freeze , General troubleshooting
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Adobe Employee ,
Feb 09, 2022 Feb 09, 2022

Hi Richard

 

Hope you are doing well and sorry to hear that.

 

Please try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

 

Also, make sure you have the recent version 21.11.20039 installed. Go to Help > Check for Updates  and reboot the computer once.

 

Regards

Amal

Regards
Amal
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Community Expert ,
Feb 09, 2022 Feb 09, 2022
LATEST

MOVED TO THE ACROBAT READER FORUM


Acrobate du PDF, InDesigner et Photoshoptographe
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