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Acrobat reader DC freezing with measuring toolWith other PDFs though. Could someone help me with that?

New Here ,
Aug 22, 2018 Aug 22, 2018

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Acrobat reader DC freezing with measuring tool . I downloaded the latest version, restarted computer  and still I’m having this problem whenever I open this PDF file of the house blueprint and try to use measuring tool the app freezes. I was able to use it for a while but now within a few clicks the program freezes. It seems to work With other PDFs though. Could someone help me with that?

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Adobe Employee ,
Aug 23, 2018 Aug 23, 2018

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Hello Johnnyg,

We're sorry for the trouble you had with Adobe Reader DC, what is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

Is it a Mac or Windows machine and what is the version? As you mentioned that the measuring tool is working with other PDFs and it seems to be a PDF-specific issue, just for testing purpose, please disable the 'Enhanced Security' once from Edit>Preferences>Security(Enhanced)>Uncheck 'Enable Enhanced Security' and try using the measuring tool again.

Please enable it back after testing.

Is it possible to share the PDF file with us so that we can test it at our end? To share the file, please use Adobe Send feature, login to https://cloud.acrobat.com/send using your Adobe ID(email) and password, upload the file, share the link to files via private message only, How Do I Send Private Message

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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Community Beginner ,
Oct 05, 2023 Oct 05, 2023

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Hi Johnny. I know it's late, but this is for other people who also suffered the same situation as i am. My measuring tool hangs when i make measurements and doesn't make it to the "result" or final measurement.

 

What I did is to uninstalled adobe acrobat, installed "AcroCleaner" (an acrobat cleaner tool), after running the acrocleaner, i have restarted my PC, then reinstalled the acrobat reader, then viola, my problem was solved. Hope this will help you and the others facing the same problem. 

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Community Beginner ,
Feb 15, 2024 Feb 15, 2024

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Hi, for anybody who still have this issue, for me the only way to solve the problem was to go to Preferences > Measuring (2D) and disable Snap to 2D Content. I hope this help!

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