Acrobat Reader DC Get Black Screen in Safari when opening PDF - Mac

Report · Apr 29, 2018

Get Black Screen in Safari when opening PDF with message that says:

Adobe Acrobat Reader

Before proceeding you must first launch Adobe Acrobat and accept the End User License Agreement.

Yesterday I had purchased a subscription to Acrobat Reader Pro DC and this bug appeared. I called CS and cancelled the subscription. Then I used App Zapper to delete all of the Acrobat Reader Pro DC files, thinking that the bug would go with the files. However, I find that the bug is still here when I try to open a PDF with Safari. I have a version of Acrobat Reader DC that I downloaded February 10, 2018 that was working fine before I had downloaded the subscription version. However, the bug from the Pro version, seems to have affected the free version.

I contacted Customer Support, but they wouldn't help me because I no longer have a subscription.

Does anyone have a solution?

Report · May 08, 2018

Hi Rolandb,

Sorry for the delayed response.

Please try troubleshooting steps given in this link:

Display PDF in browser Adobe Acrobat, Acrobat Reader

You may also visit the following forum thread discussing the similar issue:

downloading and viewing PDFs gives a black screen in Safari (Acrobat Reader)

Thanks,

Shivam