Acrobat Reader DC locks up with spinning beach ball from hell... macOS Mojave 10.14.1

[deejerydoo]

Environment:

Platform: Macbook Pro 2017 Touch Bar running on macOS Mojave 10.14.1

Software:

Adobe Acrobat Reader DC 2019.008.20071

Problem:

Whenever I try using the app, after an unspecified, but always short, period of time I get the rainbow beach ball of doom and the app is not responsive, necessitating a "Force Quit".

Things I have tried so far:

1. Restarting both the app and the Mac.
2. Checked for updates to both Reader and macOS.
3. Downloaded the latest Reader uninstallation tool, from Adobe and ran it to completely remove Reader, then reinstalled a fresh download of Reader.
4. Deleting all the Adobe Reader DC related .plist items, in my user/lib.
5. Running Disk First Aid.
6. Clean installed macOS.
7. Wasting way too much of my life searching through fora to try and find a solution.

Any suggestions would be appreciated, to escape the hunter-killer beach ball.

[Adorobat]

Hi deejerydoo,

As per the issue description mentioned above, you are getting rainbow beach ball after using reader for some time, is that correct?

Try the troubleshooting steps given in the following help document:

Troubleshoot Mac OS 10.x system errors, freezes | Adobe software

You may also refer to the following forum threads discussing the similar issue:

Acrobat DC spinning wheel after opening on OSX

Adobe Acrobat Reader DC locks up (spinning beach ball) when trying to use Adobe Acrobat Reader DC to...

Beachball O' Death at Acrobat launch

Thanks,

Shivam