Acrobat reader DC stopped working preview PDF in IE11 windows 7

Report · Dec 03, 2018

Acrobat reader DC stopped working preview PDF in IE11 windows 7 X64 bit. this happened on many computers when preview PDF of different websites.

Faulting application name: AcroRd32.exe, version: 19.8.20081.46137, time stamp: 0x5be1da18

Faulting module name: AcroRd32.dll, version: 19.8.20081.46137, time stamp: 0x5be1da0b

Exception code: 0xc0000005

Fault offset: 0x00c05432

Faulting process id: 0x1834

Faulting application start time: 0x01d47be02640bd72

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.dll

Report Id: 644edfe0-e7d3-11e8-92a2-dc4a3e6af3fd

I had try to reinstall/updated, but no improvement.

Report · Dec 05, 2018

Same problem here across all physical Win 7 boxes (100+ workstations).

This is only affecting PDF rendering in IE11.

(Chrome and the reader application are working fine)

Happened right after I updated everyone to 2019.008.20080. I built a rollback script that included the cleaner tool, and reinstalled 20074.

Problem solved- Or so I thought.

Then when the update to 20081 came out the issue reared its ugly head again...

I'm holding off on doing any further Reader DC updates until I can get more information on what the cause/fix is. We use SCCM2012/SCUP to roll out these updates. I would rather not front-load a script with the cleaner tool to install these..

Report · Dec 10, 2018

Can we bump this to try to get some insight?

Report · May 22, 2019

Hi, I had this issue on Windows Server 2008 R2 using Internet Explorer 11. Turns out that in the past I had disabled 'Enable Protected Mode at startup' under Edit > Preferences > Security (Enhanced). By switching this back on, all my users no longer suffered from the crash.

The full settings for Security (Enhanced) I now use are:

Enabled Protected Mode on Startup - Ticked

Protected View - Off

Enable Enhanced Security - Ticked

Cross domain log file - Unticked

Automatically trust documents with valid certificate - Unticked

Automatically trust sites from my Win OS security zones - Ticked

File box - Empty

This is true for my environment which is Windows Server 2008 R2, Terminal Servers (Citrix XenApp), under Adobe Acrobat Reader DC version 2019.012.20034.

Hope this helps others.