Acrobat Reader DC updated from earlier version

[gongtaow17532299]

seems cannot start at all, and it keeps reporting this error message

No matter if I delete all older version and re-download the free version, or re-install the older version and re-update into Reader DC. Never work again!

Why is it happening? Really need some help here! Many thanks.

[try67]

Try using this tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

[gongtaow17532299]

Cleaner used, laptop restarted, Reader DC re-downloaded and re-installed...

Problem still happens

[try67]

What does that error message say? Does it happen when you open Reader, or when you open a file using Reader?

Also, what's your OS version?

[gongtaow17532299]

hello try67

thank you for your replies.

The message says 'There is a problem casued the Reader DC to stop working normally and therefore need to be closed'. It happens when I open Reader DC, by double clicking a pdf file or the exe file. The OS is Win 7, simplified Chinese flagship version, SP 1.

[Sunil_Soni · Accepted solution]

Please follow: error 0xc0000022

Let me know if issue still persist,

-Thanks

Sunil Soni

[gongtaow17532299]

Na and yes, with a tortuous path finally it works somehow.

I un-installed completely and re-installed the VC++ Redistributable 2013, then re-launch Reader DC, but the problem persist after maybe several second.

Then I tried the repair option, and all of sudden the Reader DC works...

Why is that? Not a clue.