Acrobat Reader DC (Windows 11) mail to link is not opening default mail app (Outlook)

Explorer ,
Jun 20, 2022 Jun 20, 2022

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Windows 11 / Acrobat Reader DC (22.001.20142)

 

Intially I reeived this message when I clicked a mail to link in my PDF:

"This email will be sent using "Default email application (Microsoft Outlook)". Click on
'Change Preferences' to change your default account settings."

I clicked Continue, and nothing happened.

 

I reinstalled Reader and set default mail as Outlook again, as below. And still nothing opens. Anything else I need to do?

 

default mail.png

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General troubleshooting , PDF forms

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Adobe Employee ,
Jun 21, 2022 Jun 21, 2022

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Hi there

 

Hope you are doing well and sorry for the trouble.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Also, try to repair installation from the help menu > repair installation and reboot the computer once.

 

You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and see if that works.

 

Please go through the help page https://helpx.adobe.com/acrobat/kb/attach-to-email-not-working.html

 

Regards

Amal

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Explorer ,
Jun 23, 2022 Jun 23, 2022

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Hi Amal,

 

This is an issue with all PDFs. I went through all your recommended links and nothing worked. Thanks.

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Adobe Employee ,
Jun 27, 2022 Jun 27, 2022

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Hi there,

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Also, please collect the Adobe CC logshttps://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  and Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

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Explorer ,
Jun 27, 2022 Jun 27, 2022

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Hi Amal,

As mentioned, this is an issue with all PDFs. I'll have a look at your new links.

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Adobe Community Professional ,
Jun 22, 2022 Jun 22, 2022

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MOVED TO THE ACROBAT READER FORUM

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