Acrobat Reader DC Won't Launch

[namuwood]

I recently installed Acrobat Reader DC and it won't launch.  I'm logged on as Administrator, I click on the icon to launch to program, it asks if I want to allow it to make changes to my computer, I say yes and -- nothing!

What do I need to do to make this work?  A large number of my files are pdf and I need it to work!

[juliant37812174]

Same here... If I run as admin, it asks to allow changes then doesn't start.  If I dont run as admin, it just doesn't run.

Brand new version, just tried re-install today.  Also tried repair, and tried 2 different languages on install.

I can see it appears in task manager twice when I run it, but quickly shuts down.

The .exe file has product version 20.13.20064.405839

[juliant37812174]

Forgot to mention I also tried the Registry key, no difference.  Just installed Foxit, no change.

[Serene_nature15C3]

Hi Juliant

Thanks for sharing the information.

Please try to create a new test user profile in Windows or enable the root account in Mac and try using the application there and check.

If it still doesn't work, please remove the application using the link https://labs.adobe.com/downloads/acrobatcleaner.html  , reboot the computer once and reinstall the application using the link https://get.adobe.com/reader/enterprise/

Regards

Amal

[juliant37812174]

Hi Amal,

And thx for responding, however thats a bit of a mess... I'll have to generate a phoney email and use it to make a new account that I can then delete afterwards... I think I'll stick with Foxit instead, seems to work ok.  Bit of a pity, as I subscribe to other Adobe services, though.

[oceanallianceloveswhales]

Didn't work for me either. Tried a bunch of these different supposed solutions. Nothing worked. Downloading Foxit instead. Using Parallels Windows 11 on a Macbook Pro - perhaps there is something incompatable with Parellels?

[Serene_nature15C3]

Hi there

What happens when you try to use the Acrobat DC application? Do you get any error message? If yes please share the screenshot of the same. Also try to use the application n Windows OS and see if that helps.

Regards

Amal

[t_guy_nxt_door · Accepted solution]

Hi everyone.

FYI, i had this same issue. After going through this articale and performing the below 2 steps it worked:

1. changing the registry entry as mentioned by shaktikeshri:

At the following registry key [HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\Privileged]

create dword bEnableProtectedModeAppContainer and make it value 0

==> Finally, it opened Adobe Acrobat DC (latest ersion as of 3rd Jun 2022)

2. Disabled the Protected mode as mentioned by Amal.:

turn off the protected mode. Go to Edit (Windows), Adobe Acrobat Reader DC (Mac) > Preferences > Enhanced Security > turn off the protected mode and uncheck the enhanced security > Click OK

Hopefully, this lasts.

[49erJohn]

t_guy_nxt_door

unfortunately this option will not work for me on the registry edit due to "HKEY_CURRENT_USER\Software\Adobe\" after this step my option given in the registry editor doesn't have Acrobat Reader as an option. After "Adobe" I see "Acrobat" which will lead me to "PDFMaker". I have "Adobe Acrobat" as an option that will give me "DC" but after I click on "DC" I have no "Privileged" option under that selection. I have tried Uninstalling and reinstalling 4 times in a span of 24hrs. It installs, but when I try to open it, it doesn't open. I see it trying to, but it just goes away. 

I have Win10 with Adobe Acrobat DC Subscription. I am at a loss...........

[miskom47084855 · Accepted solution]

2. step worked for me. i could not start adobe from tcup (total commander) in administrator mode. but after unchecking that enhanced security two ticks.... it works, thank you