Acrobat Reader DC

[topaz51]

I have recently bought a PC with Windows 10.  The PC has Acrobat Reader DC.  When I attempt to open a document I get the following, "Adobe PDF Document  There is a problem with  Adobe Acrobat/ Reader  If it is running please exit and try again. (15:3)

My knowledge on this is limited.  If you provide directions please keep it simple- clear directions.  Thanks

[AkanchhaS · Accepted solution]

Hi Topaz,

Sorry to hear the inconvenience caused.

The error message shared above, indicates that either the document  is not supported or the application didn't launch properly.

You check the following-

1- Reboot your computer first.

2- Open the Adobe Reader DC application and then open the document you are looking for.

3- Check with a different file and see if that's also causing the same problem.

4- If nothing works, then you may use the cleaner tool and remove the application- Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

and reinstall it through- Adobe Acrobat Reader DC Install for all versions

Let us know if none of the solution works.

Regards,

Akanchha

[topaz51]

Thank you.  My problem only occurs occasionally when I am accessing something IE.  I will continue to click on it to get rid of it to be able to continue reading what I am looking at.

[AkanchhaS]

Thanks for sharing your findings Duane.

Let us know if any further assistance is required.

-Akanchha