acrobat reader does not start

[MARIO2023]

Adobe acrobat (64 bit) does not start

adobe version 23.001.20064

it has always worked fine until windows 10 has been updated few days ago  

I have windows 10 - 22H2 build 19045.3031

I have tried many times to uninstall and install again adobe reader but it does not start.

I think it might be a problem of compatibility with this version of windows 10.

Does anybody have a solution ?

Thanks

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]

[MARIO2023]

I do not understand what is your reply.

Do you have any suggestion ?

[Amal.]

Hi @MARIO2023 

Thanks for reaching out. Please update the application to the new version 23.01.20174. and reboot the computer once. You may download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check

Regards
Amal

[MARIO2023]

Hi Amal,

I have tried both solutions, but, unfortunately they have not worked ?

I can't start the program

Do you have another suggestion?

Best

[Amal.]

Hi there

What happens when you try to start the application? Do you get any error message? If yes, please share the screenshot for a better understanding.

Please check for any missing/pending updates for Windows OS and try updating it and check.

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.

Let us know how it goes.

Regards

Amal

[MARIO2023]

When I try to start Adobe Nothing happens

windows 10 is updated at latest version

[MARIO2023]

There is no error message