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acrobat reader does not start

Community Beginner ,
May 30, 2023 May 30, 2023

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Adobe acrobat (64 bit) does not start

adobe version 23.001.20064

it has always worked fine until windows 10 has been updated few days ago  

I have windows 10 - 22H2 build 19045.3031

I have tried many times to uninstall and install again adobe reader but it does not start.

I think it might be a problem of compatibility with this version of windows 10.

Does anybody have a solution ?

Thanks

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General troubleshooting , How to

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Community Expert ,
May 30, 2023 May 30, 2023

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[MOVED TO THE ACROBAT READER DISCUSSIONS]

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Community Beginner ,
May 30, 2023 May 30, 2023

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I do not understand what is your reply.

Do you have any suggestion ?

 

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Adobe Employee ,
May 30, 2023 May 30, 2023

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Hi @MARIO2023 

 

Thanks for reaching out. Please update the application to the new version 23.01.20174. and reboot the computer once. You may download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link
https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check

 

Regards
Amal

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Community Beginner ,
May 30, 2023 May 30, 2023

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Hi Amal,

I have tried both solutions, but, unfortunately they have not worked ?

I can't start the program

Do you have another suggestion?

Best

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Adobe Employee ,
May 31, 2023 May 31, 2023

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Hi there

 

What happens when you try to start the application? Do you get any error message? If yes, please share the screenshot for a better understanding.

 

Please check for any missing/pending updates for Windows OS and try updating it and check.

 

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.

 

Let us know how it goes.

 

Regards

Amal

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Community Beginner ,
May 31, 2023 May 31, 2023

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When I try to start Adobe Nothing happens

windows 10 is updated at latest version

 

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Community Beginner ,
May 31, 2023 May 31, 2023

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There is no error message 

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