Acrobat Reader Installation Hangs (forever)

New Here ,
Nov 20, 2017 Nov 20, 2017

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My Macbook Pro had for months given me periodic requests to update my Acrobat Reader.  Attempts to do so failed -- an error message directed me to reinstall Acrobat.  Today I've tried to do so.  As instructed I deleted my existing version (which worked fine except for the periodic requests to update) and downloaded Acrobat Reader DC.  The attempt to install stopped at about 75% into "running package scripts".  After two hours I forced the installer to quit, restarted the mac and, having seen that DC might not be perfectly compatible with Mac OS 10.13.1 (High Sierra) I downloaded the previous version of Reader and attempted to install it with the same result.  I've now been at this all day leaving the installer alone stuck at 75% "running package scripts" for up to two hours.  I've restarted the mac, redownloaded the installer and started the installation process several times now each time with the same result.  Any help will be much appreciated.  A google search earlier today took me to someone who'd had a similar complaint (I couldn't see that his problem had been resolved).

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correct answers 1 Correct answer

Adobe Employee , Dec 19, 2017 Dec 19, 2017

Hi Josephr,

Sorry for the delay in response.

I hope you already have found a solution to your problem. If not, you may try to use cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and then try reinstalling Reader on your machine.

Help us with your findings if you already have found a solution/workaround to this problem. That will help future visitors.

-Tariq Dar

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Adobe Employee ,
Dec 19, 2017 Dec 19, 2017

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Hi Josephr,

Sorry for the delay in response.

I hope you already have found a solution to your problem. If not, you may try to use cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and then try reinstalling Reader on your machine.

Help us with your findings if you already have found a solution/workaround to this problem. That will help future visitors.

-Tariq Dar

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Community Beginner ,
Mar 02, 2022 Mar 02, 2022

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The provided link to the Adobe Reader and Acrobat Cleaner tool is dead and leads to a 404.

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