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Acrobat Reader requires me to verify my identity and log in every time I open a document.

New Here ,
Nov 07, 2021 Nov 07, 2021

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This happened before and it's happened again, spontaneously today: Acrobat Reader DC is requiring me to verify my identity and log in EVERY time I open a document. This is crazy making.

Chat told me to uninstall and reinstall. Done.

Chat told me to set my default to Acrobat Reader DC. It already was.

Chat told me to come here... so here I am.

PDFs opened fine yesterday. What happened, and how do I fix it?

 

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General troubleshooting

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Community Expert ,
Nov 07, 2021 Nov 07, 2021

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Try the forum for Acrobat Reader.

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Community Expert ,
Nov 08, 2021 Nov 08, 2021

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MOVED TO THE ACROBAT READER FORUM

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Adobe Employee ,
Nov 09, 2021 Nov 09, 2021

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Hi @Morgana0D4D 

 

Hope you are doing well.

As per the issue description that Acrobat repeatedly prompted to sign in. Here is a post link on a similar issue, kindly follow all the steps provided there ;

https://community.adobe.com/t5/acrobat-discussions/acrobat-keeps-asking-to-sign-in/m-p/11525698

 

Let us know if that helps.

 

Thanks,

Harsh

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