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Acrobat Reader stops with specified module could not be found error

New Here ,
Jan 18, 2017 Jan 18, 2017

Reader installation issue with Windows 10 Home

Running the latest Adobe Acrobat Reader installation stops with "The specified module could not be found".

Appreciate the help... Thanks, Greg

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Adobe Employee ,
Jan 19, 2017 Jan 19, 2017

Hi GG-fix,

Could you please try the following steps and see if that resolve the issue:

1- Uninstall Reader using Cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

2- Restart the computer

3- Download and install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution  (select your Operating System, language , and version accordingly)

Thank You,

Shivam

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New Here ,
Jan 19, 2017 Jan 19, 2017

Hello Shivam,

Please note: The issue is that, because of the error, Acrobat Reader doesn't install which is why I originally posted. There is nothing to uninstall.

I very seldom ever post looking for answers as I've been providing technical support for over 30 years.

Thanks for the effort.

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Adobe Employee ,
Jan 26, 2017 Jan 26, 2017
LATEST

Hi GG-fix,

Could you please try creating a new user account and then installing Reader:

You may visit the following link on how to create a new user account in Windows: https://support.microsoft.com/en-in/help/13951/windows-create-user-account

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