Acrobat Reader update auf 64 Bit unterbinden

New Here ,
Jan 27, 2022 Jan 27, 2022

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Hallo Community,

wir verzeifen gerade an der neuesten Updatefuntkion des Acrobat Readers- Wir benötigen dringed die Version 32 bit, doch das System inbstalliert ständig die 64 bit Version selbstständig! Aufagabenplaner, Updatedienste, Regedit Einträge ( Mode 0) wurden alles schon gemacht, dennoch aktuallisiert sich das Programm nach dem öffen einer PDF Datei willkürlich selber!

Warum wird so einen Änderung gemacht?!

Eine Kontakt zum Support von Adobe ist ja leider nicht mehr möglich.

Besten Dank im Voraus

Andy Goller 

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Adobe Employee ,
Jan 28, 2022 Jan 28, 2022

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Hi Andy

 

Hope you are doing well and sorry for the trouble.

 

If you have installed the 32-bit Acrobat Reader DC application, you will be automatically upgraded to the 64-bit version of Acrobat Reader DC gradually. This upgrade is silent and currently applicable to a limited number of users.

 

If you have installed Acrobat Reader DC 64-bit and you purchase an Acrobat DC subscription, the Acrobat Reader DC 64-bit application will upgrade to become a fully functional Acrobat DC 64-bit application.

 

To stop the Acrobat Reader DC 32-bit application from automatically upgrading to the 64-bit version, create the following registry key before the first launch of the application as described here https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html

 

Regards

Amal

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New Here ,
Jan 29, 2022 Jan 29, 2022

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Hello Amal,

thanks you for your answer. But die Woraround doesn´t work. I tryed ist several times  by myself an found this solution: Steps order is important!

Disabel  Adobe Acrobat Update Service (Task msconfig)

Install 32 bit Reader ( do NOT open Programm)

Delay Adobe Acrobat Update Task ( task scheduler)

Modify the RegKey´s :

  • HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\Legacy\Acrobat\{AC76BA86-1031-1033-7760-BC15014EA700}

Type „MODE DWORD“  0 (32 bit)

 

  • HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\Products\{291AA914-A987-4CE9-BD63-0C0A92D435E5}

Type „MODE DWORD“  0 (32 bit)

Delay Update Servcie Task : 

SC DELETE AdobeARMservice

Restart System.

 

Thx for trying support.

Andy

 

 

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Adobe Employee ,
Feb 28, 2022 Feb 28, 2022

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Hi Andy

 

Hope you are doing well.

 

Would you mind sharing more details like the version of the OS and the Acrobat Reader DC application you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.11.20039 installed. Go to Help > Check for updates and reboot the computer once.

 

Also, please collect the Adobe Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them via Document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation.

 

Regards

Amal

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Adobe Community Professional ,
Jan 29, 2022 Jan 29, 2022

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MOVED TO THE ACROBAT READER FORUM

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