Acrobat Reader - very long delay when I open a .pdf document

[PaulKraemer1]

Hi,

I am using Adobe Acrobat Reader, Continuous Release version 2024.003.20180, 64 bit on Windows 11 Pro.  I have found that when I open a .pdf document, Acrobat freezes for approximately 30 seconds before the document opens.  After the document opens, it seems Acrobat seems to work fine, but it is incovenient having to wait so long initially.

If anyone here can suggest a way I might be able to solve this issue, I would greatly appreciate it.

Thanks in advance,
Paul

[Jordany252381237936]

Same issue we are having across multiple users, reinstalling it or repairing it has no effect.

[TS2004]

Hello,
we have had the same problem for about 4-8 weeks. I just found out that the problem is solved if you deactivate "Enable Protected Mode at startup".

But this is not a company-wide solution, does anyone have a suggested solution?

[JohnDoe_IT_Helpdesk]

We are having the same issue, reported by 150+ Users in our org