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4

acrobat says billing issues despite the website and popups saying thanks we have recieved your payme

Community Beginner ,
Nov 04, 2023 Nov 04, 2023

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Hello,  I can't seem to get anyone to answer the phone at the number I found for adobe.   Acrobat (really all adobe apps) keeps tellign me there is a billing issue and they're going into limited mode. Acrobat won't let me edit pdf's, for example.  However, I've verified there is not a billing issue as you can see in the screenshot.  I also see that I've been billed in my bank's checking account phone app.   I've tried logging out and back in, which was the only solution the chatbot could think up.

 

Also, you're billing me full price despite having the teacher discount.    When I check the verification page, it says everything related to verification has been done and I should (still) be good to go.  What gives?

 

I've tried:

  1. Logging out and back into adobe software
  2. rebooting pc
  3. retrying payment (doesn't double bill me, thank God)
  4. changing payment method
  5. calling support (no answer)

 

Any help, especially from someone at adobe would be greatly appreciated.

Aaron_1-1699120524678.png

Aaron_2-1699120697461.png

 

 

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General troubleshooting

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