Acrobat won't open until background tasks are ended. (Windows)

[Logan282330888994]

As of the last 1-2 weeks, users are reporting they cannot open PDFs. I will go to their machine and test to confirm that indeed, PDFs/Acrobat won't open.

If I then open task manager, I can see several instances of Adobe Acrobat running in the background. If I end all those tasks, then open a PDF, Acrobat will open without issue.

Not sure if this is a bug caused by the latest update, but it seems to be fairly widespread among my users.

Any help would be appreciated. 

[Amal.]

Hi there

Hope you are doing well and thanks for reaching out.

Would you mind sharing the version of the Acrobat app the users are using? Go to Help > About Acrobat and make sure its updated to the latest version 25.01.20428, go to Help > Check for updates and reboot the computer once.

Try to repair the installation from the help menu > repair installation (Win Only) > reboot the computer and see if that works.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://adobe.ly/4koYEfA, reboot the computer and reinstall the application using the direct link https://adobe.ly/3XBfT3t;

Let us know how it goes.