Acrobate Reader always opens a loop of about 10 empty popups when opening a document

New Here ,
Jan 09, 2022 Jan 09, 2022

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Since about a year Acrobat Reader always opens a loop of about 10 empty popups when a pdf document is opened.

This is absolutely annoying and I would like to dispose this reader and replace it by an other program, if Adobe don't solves this problem.

The only way to get rid of it is to log off from Adobe cloud but this can't be serious the solution.

All the colleagues in my company, who haves Adobe accounts, have the same problem.

Until now I could bnot find

 

Screensot of the popups:

jhe_sz_0-1641800701056.pngjhe_sz_1-1641800719901.png

 

 

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correct answers 1 Correct answer

Adobe Employee , Jul 22, 2022 Jul 22, 2022

Hi there

 

++ Adding to the dicussion

 

Please update the application to the recent version 22.1.20169 from the help menu > check for updates and reboot the computer once and see if that works for you.

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

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Adobe Employee ,
Jan 11, 2022 Jan 11, 2022

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Hi there

 

We are sorry to hear that. The planned update for Adobe Acrobat/Reader DC version 21.11.20039  is now available. Please update the application from the help menu > Check for updates  and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and see if that works for you.

 

For more information about the new release please check the help page https://helpx.adobe.com/acrobat/using/whats-new.html

 

Let us know if you experience any trouble and need more help

 

Regards

Amal

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New Here ,
Jan 12, 2022 Jan 12, 2022

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Hi Amal,

 

I just installed the patch from your link and restarted the computer.

Unfortunately the patch did not solve the problem that occurs in the same way as before.

 

Regards

Johannes

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Adobe Employee ,
Jan 12, 2022 Jan 12, 2022

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Hi there,

 

Thanks for trying that our and sharing your observation. The Issue is still under investigation by our engineering team and they are working on it to find the fix.

 

We will share the update once we hear anything form them.

 

Thanks for your patience

 

Regards

Amal

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Adobe Employee ,
Mar 31, 2022 Mar 31, 2022

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Hi,

Apologies for the trouble you had using Adobe Reader. We would be needing logs to analyze this particular issue. For this, kindly perform either of the below steps To capture the logs, please download Adobe log collector tool from here (https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html) and run it. It will generate a ".zxp" file on your machine. Please share the .zxp file with us.

OR

From %temp% folder collect the below folder contents and share them with us:
1. acrobat_sbx
2. NGL

 

Regards

Ravi

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New Here ,
Mar 31, 2022 Mar 31, 2022

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Here it is....

 

Regards,

Johannes

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New Here ,
Mar 31, 2022 Mar 31, 2022

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Sorry,

the upload of the two ZIPs was not supported by this portal.

How can I send the attachments to you?

 

Regards

Johannes

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New Here ,
Apr 01, 2022 Apr 01, 2022

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Hello Ravi,

 

using the log collector tool I succeeded to upload the logs: File: AdobeLogs_20220401_073946_873-win-GS.zxp

 

Regards

Johannes

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Adobe Employee ,
Apr 14, 2022 Apr 14, 2022

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Hi there,

 

Hope you are doing well and sorry to keep you waiting.

 

This issue has been fixed with the April release for Adobe Acrobat/Reader DC ver. 22.1.20117 (Win) and the fix will be enabled via a registry key

 

Please update the application to the recent version 22.1.20117 (Win), from the help menu > check for updates or you may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html  and you may reboot the computer once and use the registry key as below:

 

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown
iReaderSSONGLSignIn = 1 (DWORD)

 

Note: As a side effect of this fix, the user will not be able to sign in to Reader from the sign-in button.

 

 

Let us know if you experience any trouble and need more help. 

 

Regards

Amal

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New Here ,
Apr 20, 2022 Apr 20, 2022

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Hi Amal,

 

the update itself did not solve the problem and making changes in the windows registry is not recommended/advisible for company installtions because the login should go on working with the Adobe Cloud and CS applications and we must avoid side effects - such a registry hack workaround shutting of the login feature would not solve the problems but create new ones.

 

A login feature for Reader DC should be optional but never forced over a loop of login screens.

 

Kind regards

Johannes

 

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Adobe Employee ,
Apr 21, 2022 Apr 21, 2022

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Hi there

 

Hope you are doing well and sorry to hear that the workaround didn't work for you.

 

Our engineering team is aware of the issue and working on it to find a permanent fix. We will share the update as soon as we get any news from them.

 

Thanks for you time and patience

 

Regards

Amal

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Adobe Employee ,
Jul 22, 2022 Jul 22, 2022

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Hi there

 

++ Adding to the dicussion

 

Please update the application to the recent version 22.1.20169 from the help menu > check for updates and reboot the computer once and see if that works for you.

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

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New Here ,
Jul 22, 2022 Jul 22, 2022

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Thank you,

this new version seems to have fixed the issue.

 

Kind regards

Johannes

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