Administrator Issues

[Pls-Help-Me-Addoeb]

Hi,

I realise that this is a community inwhich users can assist each other but with no other way of contacting Adobe directly I'm logging this post because we have missplaced/lost our administrative credentials and the Managing Director of the company is currently taking family leave and is not accessible.

I need administrative access to our account in order to update our plan and ensure that all details are correct (payment, contact, users etc)

I am able to provide any company information necessary - I do not wish to post any details here. 

I need someone from Adobe to contact me ASAP to rectify this issue as it's effecting our business. I don't know how this is OK for a company that pretty much has the complete monopoly on a product utilised by millions (Acrobat Reader) cannot be contactable irresepective of staff position within an 'online' organisation. Every communication method is blocked by 'Contact your administrator'

I understand there are other PDF alternatives but they don't even come close to the quality of Acrobat not to mention we have an account with Adobe and I wish to use it.. but I can't.

I guess Adobe has Captivated their audience InDesign of their Creative Cloud and now we're just a Muse feeling the After Effects of receiving nothing more than RoboHelp feeling 

[Amal.]

Hi there

Hope you are doing well and sorry for the trouble. As described you want the access to your Admin account to change/update the plan.

Please get in touch with our chat support team using the link (https://helpx.adobe.com/in/contact.html) and click on the dotted icon in the lower right corner to start the chat.

Regards

Amal

[Pls-Help-Me-Addoeb]

When I click the 3 dots I get - Please contact your administrator for
help..

Full circle

It also says 404. In big letters (even though it's still clearly an adobe
page) lol

Any other suggestions?

Thanks

--
Kind Regards,
Ben Deery
[PI Removed By Moderator]

[Test Screen Name]

Warning, scammers may contact you privately pretending to be Adobe staff. Adobe will never send you a private message asking you to email an account that isn't @Deleted User, or use Skype. Adobe never ask you for their password. These scammers want your Adobe info, credit cards, your money and control of your computer, please take care.

[Test Screen Name]

By the way, Acrobat Reader is free. You only mention Acrobat Reader and you've posted in the Acrobat Reader commujnity. What plan do you have?

[Pls-Help-Me-Addoeb]

I just posted it to every community I could see available - being a pest
really.

We need to edit current PDFs within the business so we need more than just
a read function unfortunately. We also can't find our word document
versions of the PDFs that need updating.

Thanks for your concern though

--
Kind Regards,
Ben Deery
[PI Removed By Moderator]

[Amal.]

Hi Ben

I am sorry that the link was not working. Please use the link: https://helpx.adobe.com/contact.html to get connected with the chat support team for more information.

Regards

Amal

[Pls-Help-Me-Addoeb]

Hi,

Same issue

Thanks

--
Kind Regards,
Ben Deery
[P.I removed by Moderator]

[try67]

You can try contacting them by phone, too:
https://helpx.adobe.com/contact/phone.html